Learn more about our data model
Learn which data points you should be sending via your segment sources ?
Overview
This guide will help you understand how to effectively track user interactions with your product. After identifying users, you can monitor their actions, feature usage frequency, and more. Thetrack
method allows you to log events on behalf of your users. Integrate this code snippet for basic actions like “signed up”, “logged in”, and other events that represent your product’s core features.
For Hyperengage, core actions might include creating and updating signals, leading to events like “created signal” and “updated signal”.
Please note that you will only be able to get identify calls, group calls, and track events from your Segment data source. We do not support Segment’s journeys, dashboards, etc.
Code Implementation
- Identify your companies/ Groups/ Accounts Substitute YOUR_ACCOUNT_ID with unique identifiers, ideally the workspace ID from your database. It’s also mandatory to include the company’s name. Any other “traits” such as avatar, company_size, etc can also be added. This information will be displayed on the company’s profile and can be utilized to filter companies in views.
- Identify your users In order to understand which users are using your product, you need to identify them with Segment’s identify call. The best place to invoke the identify call is when a user signs up successfully or logs into your product.
- Sending track events There are multiple ways to instrument your product with Segment ⏤ Currently we support track events